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 VERTICLE TECHNOLOGIES is owned by Flat world Solutions Pvt.Ltd. We have headquarters in Hyderabad, the nerve center of all IT and ITES activity, also home to many multinational companies and many more.
We started in 2006 as pioneers in marketing software solutions through the internet. We have now grown into a large company with dedicated individual business units for each of out outsourcing services, like Engineering, Knowledge Services, Data Management Services, Financial and Accounting Services and Software Services.
Our Call Center Business unit at VERTICLE TECHNOLOGIES, has a series of outsourced contact center services, ranging from inbound customer support, outbound telemarketing, CATI interviewing to technical support, disaster recovery and email support.
We specialize in rendering all these services across various industry verticals like insurance, travel and ticketing, credit card, mortgage and banking, surveys and questionnaires, telecommunications and even the HR and recruiting industry.
We strive to make your outsourcing process hassle free and seamless. We have a Customer Engagement Team to service our customers 24 hours a day along with a dedicated project management team.
Confidentiality and Privacy
We at VERTICLE TECHNOLOGIES are sensitive to customer concerns and ensure absolute confidentiality and privacy of any information that is given to us. Customers can specify their preferred method of contact with us and we will not disclose their identity without their expressed or written consent.
VERTICLE TECHNOLOGIES is two years old and still growing. We are livewires in understanding your business needs, meeting deadlines, carrying out research and much more.
Contact us with your outsourcing requirements.
At Outsource2india, we follow 3-tier architecture for the network within our call center infrastructure. We have a redundant L3 core design and the servers terminate into the core through redundant connectivity. We have network fabric with port level physical redundancy. Our network transport and Internet is comprehensive and reliable. Our call center infrastructure has an inbound voice solution that is based on the Cisco IPCC (Internet Protocol Contact Center).VERTICLE TECHNOLOGIES’s call center infrastructure has distributed dialer architecture and is tightly integrated with Cisco voice solution. Our predictive dialer has 2:1 pacing and real time calling list management.
Witness, the largest call center Software Company created an application suite for us. We have deployed this suite for contact capture and quality monitoring.
Features of the Witness system:
1. Voice & Screen Capture
100% customer interactions capture capability
Capture and Access based on customer sign off and authentication only
Both side energy envelope display
Web based replay
Extensive Tagging of data (Agent ID, Disposition, Time, Data, Duration, etc.)
Query based search option
Option to download the file
2. Quality System
Multiple Selection plan for Quality System
Multiple Scoring plans
Capability to change selection plans online
Graphical reports
This system helps to:
Conduct analysis based on intelligent tagging
Provides the ability to data mine
Improves responsiveness to customer escalations
It can be used as a powerful training and remediation tool
And to monitor and manage compliance and agent activity
VERTICLE TECHNOLOGIES call center infrastructure adheres to international standards. It encompasses security, a full-fledged training facility, employee’s health, excellent power back up and adequate protection against fire. We have a few thousand square feet that holds:
EHS OSHA complaint building
100% visibility into all processes
3 fully equipped training rooms
Conference rooms
Telco grade data center
FM200 fire prevention and protection system
8 levels of redundancy for local connectivity
4 levels of power backup
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VERTICLE TECHNOLOGIES is a Global IT Solutions and services firm. Since it's inception, VERTICLE TECHNOLOGIES has been providing best-quality and cost-effective IT solutions to fortune 1000 companies, mid-range companies and upcoming companies via its onsite, Offshore and in-house service models. |
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